מדיניות ביטול והחזרים

Cancellation and refund policy (English)

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. The service is provided by Maayan Ben David(be.tipul).

• Free trial: 14 days, no credit card required. Nothing is charged until a plan is chosen.
• Cancellation: you can cancel at any time from Subscription → "Invoices, card and cancellation". Cancellation takes effect at the end of the paid period; there are no further charges.
• 14-day refund: if you cancel within 14 days of your first payment for a subscription (monthly or yearly), or of a yearly renewal, you get a full refund.
• After 14 days, partial periods are not refunded, except where required by law.
• Plan changes take effect immediately and are prorated: you pay the difference, or receive a proportional credit against future charges.
• Duplicate or mistaken charges are always refunded in full.
• Scope: this policy covers be.tipul plans (be.pro, be.premium, be.clinic), be.trainer plans (be.trainer go, be.trainer, be.studio), founders' pricing, and the monthly add-ons (extra AI, extra WhatsApp).
• Add-ons are separate monthly subscriptions: cancel any month, they stay active until the end of the paid month; the same 14-day full refund applies from the first add-on payment, as long as the add-on has not been used (no messages or AI uses beyond the plan's own allowance). Unused allowance does not roll over and is not refunded.
• Founders' pricing ends on cancellation; rejoining is at the regular price.
• Purchases by a fitness business's clients (class packages and memberships bought from the business) are made with the business itself and paid to the business's own payment account (Morning). We are not a party to them; cancellations and refunds are between the client and the business.
• How to request a refund: email support@be-tipul.co.il, or contact Paddle via the link on your receipt (paddle.net). Refunds go back to the original payment method, usually within 5–10 business days.